Terms and Conditions



Terms and conditions specify the rules for the provision of services, liability and stay at the APARTHOTEL ROYAL RESORT SPA ZAKOPANE, hereinafter referred to as the "Facility" and is an integral part of the contract, which is concluded by making a reservation or paying the deposit or the entire amount due for stay in the Facility. By doing the above activities, the Guest confirms that he has read and accepts the terms and conditions..


The terms and conditions apply to all Guests staying in our properties.




Apartments are rented for nights with check in at 16:00 and check out at 11:00 the nextday.


If you cancel during your stay, the property will not refund your stay.


The wish to extend the stay beyond the period indicated on the day of arrival, the Guest should report by 11:00 am on the day before when the room rental period expires. The property will take into account the wish to extend your stay as far as availability will allow.


Stayingin the room after check out time (11:00 am) is extra paid 150 pln up to 17:00upon report to owner day before check out.




The valid photo ID is required upon check in.


The guest cannot transfer the room to third parties, even if the period for whichhe has paid the fee has not expired.


People not staying in the Facility can stay in the apartment as guests from 7:00 to22:00.


Stay of the person not checked-in after 22:00 will result with an additional fee.


The property may refuse to accept a guest who violated the terms and conditionsduring the previous stay.


The reservation is guaranteed with a prepayment (deposit) of 100% of the entire stay value, required within 30 days from the date of booking or with other individually agreed way. No advance payment automatically cancels the reservation.


The down payment is not non-returnable, unless other cancellation rules have been established, which will be indicated in the booking confirmation sent to theGuest.


Differentcancellation policies may apply in particular periods. The guest will beinformed about them during the initial booking.


Cancellationscan be made by sending a message to the email address: info@royalresortzakopane.eu   or by phone.


Atcheck-in, the property reserves the right to pre-authorize the Guest's creditcard for an amount of a refundable deposit, which is charged on top of the staycost. The refundable deposit amount is PLN 500 charge by credit card.


The deposit will be refunded next 24 time of check-out after checking the conditionof the apartment. If there will be any damages found in the apartment, thedeposit will not be refunded.




Childrenunder 18 should be on the premises of the Facility under the constantsupervision of legal guardians. Legal guardians are financially responsible forany damages resulting from children's actions.


The Guest bears full financial responsibility for any damage or destruction of the Facility's technical equipment and devices, arising from its fault or the fault of the people visiting it. The property reserves the right to charge the guest's credit card for damage caused after his departure.


In the event of a breach of the provisions of the terms and conditions, theFacility may refuse to provide services to a person who violates them. Such aperson is obliged to immediately comply with the demands of the Facility,settle payments for previous services, to pay for any damage and to leave theFacility.


Eachtime a Guests are leaving the apartment, for safety reasons, they should turnoff the taps and lock the door.


The property has the statutory lien on items brought by the Guest to the Facilityin the event of delay in settling payment for the stay or failure to pay forservices.





Guests should notify the Facility about any damage immediately after finding it.


The property reserves the right to refuse to accept items of high value, significantsums of money, items threatening security, and bulky items that cannot beplaced in the deposit.


The property is not responsible for damage or loss of a car or other vehicle belonging to the guest, objects left in it and live animals.




Personal belongings left in the apartment will be sent back to the address indicated bythe Guest at his expense.


If the Guest will not request return of the items left behind, the Facility shallstore the above items at the owner's expense for a period of three months, andafter this period those items will become the property of the Facility.




The facility is subject to curfew from 22:00 to 6:00 in the morning.




Guests have the right to lodge a complaint in the event of noticing deficiencies inthe quality of services provided.


Complaints should be reported immediately after noticing deficiencies in the standard ofservices rendered.




Please be advised that as of November 15, 2010, in accordance with the Act of April 8,2010 on the amendment to the Health Protection Act against the consequences ofusing tobacco and tobacco products and the Act on the State Sanitary Inspection(Journal of Laws No. 81, item 529) - we are obliged to introduce a smoking banthroughout the entire facility. In accordance with art. 13.2 of the abovementioned Act, breaking the ban is punishable by a fine. In case of violation of the ban, you will be charged the costs of refreshing the room and intervention of the fire brigade in the event of starting DSO. In both cases itis PLN 400.


A fee of PLN 50 per 1 set is charged for losing the keys to the apartment.

A fee of PLN 200 per 1 set is charged for losing the remote control to the underground garage.

A fee of PLN 100 per 1 piece is charged for losing the wristband to access SPA area.


We will be grateful if you take out the rubbish andset the dishwasher, which will greatly facilitate the work of our maids. 😊Thank you 😊


It is forbidden to make excessive noise on the premises of the Facility, cause unpleasant smells or other things that disturb, harm or irritate other guests.


Guests are not allowed to make any changes to the apartments and their equipment,except for a slight rearrangement of furniture and equipment, without affectingtheir functionality and safety of use.


Pet sare not allowed.



Data Administrator, i.e. GRZECHOWIAK GÓRSKIE APARTAMENTY operating under the company GRZECHOWIAK GÓRSKIE APARTEMNTY POLA GRZECHOWIAK, having its registered office34-500 Zakopane, ul. Oberconiówka 13E/1 with NIP: 7361735063 informs that:


When personal data is indicated by clients, their administrator becomes the indicated company that will conduct data processing operations to the extentrequired by the content of the contract concluded with the client or legal requirements;


Your personal data may be processed in order to perform the concluded contract,including the issue of a personal VAT invoice and will not be disclosed toother recipients;


Your personal data may be processed for the purpose of accepting a complaint, wherethey may then be forwarded to entities implementing the complaint who providethe required level of protection of personal data against unauthorised disclosure;


The basis for data processing is art. 6 clause 1 lit. a) and art. 6 clause 1 lit. b)Regulation (EU) 2016/679 of the European Parliament and of the Council of 27April 2016. on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive95/46 / EC;


Providing personal data is necessary to perform the contract concluded between the parties, the lack of data will prevent the correct performance of the contract(no possibility of issuing a personal VAT invoice, no possibility of making areservation, processing a complaint claim);


The person providing their personal data has the right to: request the administrator to access their personal data, rectify it, delete or limit processing, object to the processing method, transfer data, also have the rightto lodge a complaint to the supervisory authority and to withdraw consent tothe processing personal data;


Personal data are not subject to automated decision making, including profiling;


Personal data will be stored for a period of 2 years from the moment it is provided bythe person to whom the personal data relates, which is also related to theapplicable deadlines related to claims for complaints;


Personal data contained in fiscal documents or employee documents will be stored for the period required by law