Terms and conditions


Terms and conditions specify the rules for the provision of services, liability and stay at the APARTHOTEL ROYAL RESORT SPA ZAKOPANE, hereinafter referred to as the “Facility” and is an integral part of the contract, which is concluded by making a reservation or paying the deposit or the entire amount due for stay in the Facility. By doing the above activities, the Guest confirms that he has read and accepts the terms and conditions..

The terms and conditions apply to all Guests staying in the APARTHOTEL ROYAL RESORT SPA ZAKOPANE.


Apartments are rented for nights with check in at 15:00 and check out at 11:00 the next day.

If you cancel during your stay, the property will not refund your stay.

The wish to extend the stay beyond the period indicated on the day of arrival, the Guest should report by 11:00 am on the day before when the room rental period expires. The property will take into account the wish to extend your stay as far as availability will allow.

Staying in the room after check out time (11:00 am) is extra paid 150 pln up to 18.00 upon report to owner day before check out.


The valid photo ID is required upon check in.

The guest cannot transfer the room to third parties, even if the period for which he has paid the fee has not expired.

People not staying in the Facility can stay in the apartment as guests from 7:00 to 22:00.

Stay of the person not checked-in after 22:00 will result with an additional fee.

The property may refuse to accept a guest who violated the terms and conditions during the previous stay.

The reservation is guaranteed with a prepayment (deposit) of 100% of the entire stay value, required within 30 days from the date of booking or with other individually agreed way. No advance payment automatically cancels the reservation.

The down payment is not non-returnable, unless other cancellation rules have been established, which will be indicated in the booking confirmation sent to the Guest.

Different cancellation policies may apply in particular periods. The guest will be informed about them during the initial booking.

Cancellations can be made by sending a message to the email address: or by phone.

At check-in, the property reserves the right to pre-authorize the Guest’s credit card for an amount of a refundable deposit, which is charged on top of the stay cost. The refundable deposit amount is PLN 500 charge by credit card.

The deposit will be refunded next 24 time of check-out after checking the condition of the apartment. If there will be any damages found in the apartment, the deposit will not be refunded.


Children under 18 should be on the premises of the Facility under the constant supervision of legal guardians. Legal guardians are financially responsible for any damages resulting from children’s actions.

The Guest bears full financial responsibility for any damage or destruction of the Facility’s technical equipment and devices, arising from its fault or the fault of the people visiting it. The property reserves the right to charge the guest’s credit card for damage caused after his departure.

In the event of a breach of the provisions of the terms and conditions, the Facility may refuse to provide services to a person who violates them. Such a person is obliged to immediately comply with the demands of the Facility, settle payments for previous services, to pay for any damage and to leave the Facility.

Each time a Guests are leaving the apartment, for safety reasons, they should turn off the taps and lock the door.

The property has the statutory lien on items brought by the Guest to the Facility in the event of delay in settling payment for the stay or failure to pay for services.


Guests should notify the Facility about any damage immediately after finding it.

The property reserves the right to refuse to accept items of high value, significant sums of money, items threatening security, and bulky items that cannot be placed in the deposit.

The property is not responsible for damage or loss of a car or other vehicle belonging to the guest, objects left in it and live animals.


Personal belongings left in the apartment will be sent back to the address indicated by the Guest at his expense.

If the Guest will not request return of the items left behind, the Facility shall store the above items at the owner’s expense for a period of three months, and after this period those items will become the property of the Facility.


The facility is subject to curfew from 22:00 to 6:00 in the morning.


Guests have the right to lodge a complaint in the event of noticing deficiencies in the quality of services provided.

Complaints should be reported immediately after noticing deficiencies in the standard of services rendered.


Please be advised that as of November 15, 2010, in accordance with the Act of April 8, 2010 on the amendment to the Health Protection Act against the consequences of using tobacco and tobacco products and the Act on the State Sanitary Inspection (Journal of Laws No. 81, item 529) – we are obliged to introduce a smoking ban throughout the entire facility. In accordance with art. 13.2 of the above mentioned Act, breaking the ban is punishable by a fine. In case of violation of the ban, you will be charged the costs of refreshing the room and intervention of the fire brigade in the event of starting DSO. In both cases it is PLN 400.

A fee of PLN 50 per 1 set is charged for losing the keys to the apartment.
A fee of PLN 200 per 1 set is charged for losing the remote control to the underground garage.

A fee of PLN 50 per 1 set is charged for leaving all dishes , cutlery , pots dirty. All tourist are requested to use dishwashing machine on the end of stay in apartment.

It is forbidden to make excessive noise on the premises of the Facility, cause unpleasant smells or other things that disturb, harm or irritate other guests.

Guests are not allowed to make any changes to the apartments and their equipment, except for a slight rearrangement of furniture and equipment, without affecting their functionality and safety of use.

Pets are not allowed.

Data Administrator, i.e. GRZECHOWIAK GÓRSKIE APARTAMENTY operating under the company GRZECHOWIAK GÓRSKIE APARTEMNTY IZABELA GRZECHOWIAK, having its registered office 34-500 Zakopane, ul. Oberconiówka 13E/1 with NIP: 6691064890 informs that:

When personal data is indicated by clients, their administrator becomes the indicated company that will conduct data processing operations to the extent required by the content of the contract concluded with the client or legal requirements;

Your personal data may be processed in order to perform the concluded contract, including the issue of a personal VAT invoice and will not be disclosed to other recipients;

Your personal data may be processed for the purpose of accepting a complaint, where they may then be forwarded to entities implementing the complaint who provide the required level of protection of personal data against unauthorised disclosure;

The basis for data processing is art. 6 clause 1 lit. a) and art. 6 clause 1 lit. b) Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016. on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC;

Providing personal data is necessary to perform the contract concluded between the parties, the lack of data will prevent the correct performance of the contract (no possibility of issuing a personal VAT invoice, no possibility of making a reservation, processing a complaint claim);

The person providing their personal data has the right to: request the administrator to access their personal data, rectify it, delete or limit processing, object to the processing method, transfer data, also have the right to lodge a complaint to the supervisory authority and to withdraw consent to the processing personal data;

Personal data are not subject to automated decision making, including profiling;

Personal data will be stored for a period of 2 years from the moment it is provided by the person to whom the personal data relates, which is also related to the applicable deadlines related to claims for complaints;

Personal data contained in fiscal documents or employee documents will be stored for the period required by law